Returns

Have you ordered something from us and are you not completely satisfied with your purchase? No problem. For all our webshop customers, we offer a money-back guarantee if you are not satisfied. You can cancel your order with us free of charge within 30 days after receipt.

Return conditions

  • By law, a return period of 14 days applies to returning items, but we have extended this to 30 days. This means that you have 30 days to return your item(s) from the moment you received your order.
  • The item is in its original condition and in its original packaging, if reasonably possible.
  • For returns, you can use the supplied return label. To help us process your return faster in our warehouse, we ask you to register your return through your customer account:

Have you received an incomplete or damaged product?

When you order something from us, you can expect it to be a high-quality product. If you have received a defective, damaged or incomplete item as a result of your order through our webshop, we will be happy to help resolve this properly. If your product becomes defective within the return period, you can make a warranty claim through our customer service.

Every product you purchase through our webshop is covered by the statutory 2-year warranty. This means that a product must do or be what you, as a customer, may reasonably expect from it. Any additional warranties offered by us or any manufacturer warranties do not affect the statutory rights you have as a consumer. If your product becomes defective outside the return period, but within the warranty period, and you purchased your product through our webshop, please check our warranty provisions to see what you need to do.

How quickly will I be refunded after returning?

Once you return the item(s) you ordered through the webshop, we will refund the purchase amount of the returned item(s), including delivery costs, as soon as possible. A maximum period of 10 days applies. We may wait with the refund until we have received the goods, or until you have shown that you have returned the goods, whichever occurs first. You will receive the purchase amount through the payment method you used for the original transaction.